Railways launches integrated social media platform for real-time grievance redressal

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NEW DELHI: Railways minister Suresh Prabhu launched integrated social media platform — Facebook & Twitter — for faster and real-time redressal of passengers’ grievances.

Launching the service, Prabhu said, “I invite all Facebook users to interact with us on this platform and contribute to improve the services of Railways.”

As of now, railways has been successfully handling more than 7000 tweets daily of various nature such as complaints, suggestions or assistance.

After its immense success (more than 10 lakhs followers on Twitter), the railways has decided to interact with its fans and followers on Facebook through leveraging IT for prompt and speedy resolution of issues.

The integrated social media platform is made functional from Wednesday for the posts received on Twitter and Facebook.

The platform is a step forward in integration of various mediums of customer touch-points on Railways.

An official said this step will strengthen our efforts of being a responsive and customer oriented organization.

Source: timesofindia